On Friday August 10th at 8:30pm PDT, we will be performing a brief maintenance on our SSH tunnel infrastructure. This maintenance is scheduled to last 30 minutes until 9:00pm PDT. During this time, customers using reverse SSH tunnels to connect to their data sources will be unable to query those data sources. Scheduled reports and snapshots will not be affected.
All customers using autossh, the default connection string provided by Chartio, will reconnect automatically.
Please contact firstname.lastname@example.org
if you have any questions.